OPERATIONAL STATUS: OPTIMAL
Current Focus: Job Search Ready
Availability: Open

Operational Control Room

Coordinating IT systems across 9+ branches with strategic precision and operational excellence

Current Position

Regional IT & Operations Support Junior Assistant

Vyccu Savings & Credit Cooperative Ltd.

2025/May - Present | Kawasoti, Nawalparasi, Nepal

Role Overview

Responsible for coordinating IT infrastructure and operations support across 9+ branch locations, ensuring seamless system integration, optimal performance, and strategic alignment with organizational goals. This role bridges technical operations with business objectives in the cooperative banking sector.

Multi-Branch IT Coordination

  • Coordinate IT systems across 9+ branch locations
  • Ensure network connectivity and system availability
  • Manage inter-branch technical communication
  • Monitor system performance across all locations

Technical Support & Troubleshooting

  • Provide remote and on-site technical support
  • Resolve hardware and software issues promptly
  • Maintain 99.8% system uptime target
  • Document technical procedures and solutions

System Administration & Security

  • Manage user accounts and access controls
  • Implement security protocols and best practices
  • Perform regular system backups and maintenance
  • Ensure data integrity across branch network

Operational Analytics & Reporting

  • Generate system performance reports
  • Track and analyze operational metrics
  • Provide data-driven insights for decision-making
  • Identify process improvement opportunities

Stakeholder Coordination

  • Collaborate with branch managers and staff
  • Communicate technical updates effectively
  • Train users on new systems and features
  • Bridge IT and business departments

Process Optimization

  • Streamline IT workflows and procedures
  • Reduce manual processes through automation
  • Implement standardized operating procedures
  • Drive continuous improvement initiatives

Interactive Branch Network

9+ Branch Locations Under IT Operations Coordination

Nepal Branch Network
Main Branch
Online
Branch 2
Online
Branch 3
Online
9+
Branches Coordinated
99.8%
System Uptime
<2hr
Response Time
100%
Resolution Focus

Key Achievements & Impact

System Reliability Excellence

99.8% Uptime Achievement

Maintained exceptional system availability across all branch locations through proactive monitoring, preventive maintenance, and rapid issue resolution.

Process Efficiency Improvement

65% Faster Reporting

Streamlined manual reporting processes through standardized protocols and centralized dashboard implementation, significantly reducing operational overhead.

Multi-Branch Integration

9+ Locations Synchronized

Successfully coordinated IT infrastructure across multiple branch locations, ensuring seamless integration and consistent service delivery.

User Support Excellence

50+ Users Supported

Provided comprehensive technical support to branch staff, conducting training sessions and creating user-friendly documentation for system operations.

Technical Environment & Systems

Banking & Financial Systems

Core Banking Software
Financial Transaction Systems
Cooperative Banking Platform
Accounting & Reporting Tools

Network & Infrastructure

Branch Network Management
VPN & Remote Access
Router & Switch Configuration
Firewall & Security Systems

Hardware & Devices

Desktop & Laptop Systems
Printers & Peripherals
POS Terminals
Backup & Storage Devices

Support & Monitoring Tools

Remote Desktop Tools
Network Monitoring Software
Ticketing Systems
Performance Analytics

Skills Developed Through Experience

Technical Leadership

  • Coordinating technical teams across multiple locations
  • Making critical system decisions under pressure
  • Managing technical projects from conception to completion
  • Balancing technical excellence with business needs

Communication & Collaboration

  • Translating technical concepts for non-technical audiences
  • Building relationships with branch managers and staff
  • Coordinating across departments and locations
  • Conflict resolution and stakeholder management

Problem Solving & Innovation

  • Diagnosing complex technical issues quickly
  • Developing creative solutions to operational challenges
  • Implementing process improvements systematically
  • Anticipating and preventing potential problems

Strategic Thinking

  • Understanding business impact of technical decisions
  • Long-term planning for system scalability
  • Aligning IT initiatives with organizational goals
  • Data-driven decision making and analysis

Interested in My Operational Framework?

Let's discuss how multi-branch coordination expertise can benefit your organization

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